Shipping policy

Where we ship
We ship worldwide. Shipping costs depend on the items in your order and your destination, and are calculated at checkout. Stickers and a few small tools and accessories ship free.

How we ship
Classic Mini DIY is a small business. To keep costs down, many of our products ship directly from the supplier or maker, from locations in the US and the UK. Your order may arrive in more than one box, and each shipment is tracked separately. We ship with USPS, UPS, and DHL Express, and some suppliers use their own carriers.

Processing times
These are the times before your order ships. Transit time is extra. If a product page shows a different lead time, the product page applies.
- HEL Performance products: made to order. They ship within 1–2 weeks, depending on demand.
- BagSport Fabrications EFI and turbo parts: stocked in the US. They ship from our Charlotte, NC warehouse within 3–5 business days. Pre-order items ship when they arrive in stock.
- Classic Mini DIY parts, tools, and Garage Sale items: ship from our Charlotte, NC warehouse within 3–5 business days.
- Retro Components UK products: ship from the UK within 2–3 business days.
- Dapper Lighting products: ship directly from Dapper Lighting in the US.
- RTS clutches: hand-assembled in the UK. Shipping is billed separately after you order.
- 16v forged pistons: made to order. Allow 8–10 weeks, plus 2 weeks for coatings.
- Apparel, prints, and accessories: printed to order. They ship within 2–4 business days, depending on location.
- Stickers: ship within 24–48 hours.
- Digital products: available to download after purchase. Nothing ships.

Tracking
When each shipment leaves, you'll receive its tracking details by email.

Customs, duties, and taxes
Shipments that cross a border, including items that ship from the UK, may be charged import duties, taxes, or brokerage fees by the destination country. Unless these are collected at checkout, they are the customer's responsibility. BagSport parts ship from our US stock, so US customers pay no import fees on them.

Address accuracy
Please check your shipping address at checkout. If you spot a mistake, email orders@cmdiy.co right away. We can change an address only before the order ships. We aren't responsible for orders shipped to an address entered incorrectly at checkout.

Lost, damaged, or missing items
If your order arrives damaged, or tracking shows it as delivered but you don't have it, email orders@cmdiy.co within 7 days of the delivery date. Include your order number, photos of the item, the packaging, and the shipping label. If something seems to be missing, first check whether your order shipped in more than one box. If tracking stops updating, contact us and we'll follow up with the carrier.

Questions
Email orders@cmdiy.co.